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In previous blogs, we have looked at EQ in many ways, especially as it relates to healthy and happy relationships- both at work and at home. Researchers have confirmed what Human Resource professionals have known for quite some time. One’s level of emotional intelligence is a great predictor of success at work as well as a measurement of healthy and productive relationships and leadership abilities.
EQ is not touchy-feely or happy-go-lucky “stuff”. EQ is about healthy and productive relationships. And healthy and productive relationships mean better customer service, improved employee relations, and better company profits.
Higher EQ levels equate to…
- Enhanced listening
- Increase in positive and productive communication
- Increased teamwork
- Increased customer satisfaction
- Better problem solving
- Productivity gains
- Higher employee achievement orientation
Also important… enhanced EQ levels mean…
- Less costly mistakes in orders and production
- Turnover decreases
- Employee attendance improves
- Workers’ Compensation claims are lower
“Because of the furious pace of change in business today, difficult to manage relationships sabotage more business than anything else…it is not a question of strategy that gets us in trouble; it is a question of emotions.” – John Kotter, Harvard Business School