The world of work changed dramatically in 2020 and employee benefits changed right along with it. Today’s workforce expects (and demands) access to a more diverse array of benefits programs and more support for the employee or worker in deciding what’s best for them and their families.

Through HRO Partner’s extensive network of brokers and carriers, we can help connect you with the provider that’s the best fit for your organization. We also deliver the experience, expertise, and attention to detail necessary to provide your employees with “hands-on” guidance and support throughout the enrollment process.

Like all HRO Partners services, we offer a selection of resources designed to fit your specific operational and budgetary needs: 

HRO Enroll - Online

This, our most affordable package, is designed for organizations with a workforce that is comfortable with assessing and selecting its own benefits during open enrollment or has internal resources to assist with this mission-critical process. Through a combination of services and a robust technology platform, HRO Online delivers:

A base health & welfare survey aimed at capturing workforce sentiment on the programs that are most important to them

Research and recommendation of voluntary benefits programs that are best suited for your organization based on those results

Support for integration of those voluntary programs into your existing HRIS platform

Access to an Employee Self-Service (ESS) enrollment platform

“Train the Trainer” session for your HR and/or benefits team

Basic open enrollment communications support

HRO Enroll – Guided

The Guided package delivers everything listed in the Self Enroll package but comes complete with additional support for employers and employees. With Guided, the HRO Partners team takes a more direct and active approach in the planning, enrollment, and ongoing employee support processes, including:

Pre- and post-enrollment surveys to both ascertain employee needs and employee satisfaction with the process and selection

Carrier billing and claims system integration services

The ability for employees to schedule 1:1 coaching sessions during open enrollment, delivering more personalized service

HRO Enroll – Complete

The Complete package delivers the most comprehensive array of consultative, technical, and operational support available. Combining all the programs and services from both the Self and Guided packages, The COMPLETE adds:

Annual benefits pulse surveys to employees, driving deeper engagement and satisfaction

Analysis and reporting services, providing insight into program utilization and spend

Monthly collaboration with HRO Partners and your benefits broker

Annual review and modeling of your voluntary benefits plan

Access to complete consulting services

Enhanced new hire coordination and administration services

Monthly maintenance of all integrations and associated platforms

Nation-wide Presence

HRO Partners is one of the founding members of National Enrollment Partners. This means that, in addition to our high-caliber local team in Tennessee, we offer services anywhere in the country. Whether you are working with a large, multi-state company or a local small business, this ensures consistent quality and a better bottom line. NEP supports HRO Partners for enhanced access to technology, talent, and leading edge programs that save employers healthcare dollars and their benefit brokers administration fees.

Enhanced Benefit Admin Technology Access

Leading Edge Call Center Support

Preferred Insurance Carrier Underwriting

National Benefit Counselor Recruiting and Training Program

For additional information on each of these benefits service offerings, or to help determine the right approach for your business, contact us and we’ll set up a complimentary discovery and assessment call.

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